Privacy Policy, Terms of Use & Cookie Notice
Clear, proportionate information for the people and communities we support.
Last updated: 11 September 2026
1. Privacy Policy
Integrate Hope CIC respects your privacy and is committed to handling personal information fairly, lawfully and securely. This policy explains what information we may collect through our website and services, why we use it, and the choices and rights you have.
Who we are
Integrate Hope CIC is a community interest company supporting children and young people, families, women and communities through programmes, mentoring, wellbeing, employability, community engagement and related support. For the personal information covered by this notice, Integrate Hope CIC is normally the data controller.
For privacy questions or to exercise your data rights, please contact Integrate Hope using the current contact details published on our website. Safeguarding concerns should be sent through the dedicated safeguarding contact shown on our Safeguarding page.
Information we may collect
- Contact details, such as your name, email address and telephone number.
- Information submitted through contact, enquiry, referral, booking, registration or feedback forms.
- Information needed to understand support needs, eligibility or reasonable adjustments.
- Parent or carer details where appropriate for a child or young person.
- Programme attendance, engagement, outcomes and feedback.
- Mailing-list preferences and records of consent or unsubscribe requests.
- Technical website information, such as device, browser and cookie information where applicable.
- Safeguarding or other sensitive information where it is necessary and appropriate for us to receive or record it.
How and why we use information
- To respond to enquiries and referrals and provide requested support or services.
- To manage programme registrations, bookings, attendance and communications.
- To operate, evaluate and improve our programmes and demonstrate impact to funders or partners, using anonymised or aggregated information wherever appropriate.
- To send news or updates where you have asked to receive them. You can unsubscribe at any time.
- To keep appropriate organisational, safeguarding, financial and audit records.
- To protect the safety, rights and wellbeing of participants, staff, volunteers and others.
- To meet legal, regulatory, contractual or funding obligations and to establish, exercise or defend legal claims where necessary.
Lawful bases
We may rely on consent, contract, legal obligation, legitimate interests or vital interests.
Children
We collect only information reasonably needed for services involving children and apply appropriate safeguarding arrangements.
Safeguarding
Confidentiality is not absolute. Where someone may be at risk of harm we may share information with appropriate agencies.
Who we share with
- Staff, volunteers and delivery partners
- IT and service providers
- Funders using anonymised information
- Statutory or emergency bodies where required
We do not sell personal information.
Email updates
Details may be processed via Brevo if enabled. You can unsubscribe at any time.
Retention
We keep information only as long as needed. When no longer required we securely delete or anonymise it.
Your rights
You have rights to access, correct, delete or restrict your data. You may also complain to the ICO.
Changes
We may update this policy when our services or legal requirements change.
2. Terms of Use
These Terms of Use apply when you access or use the Integrate Hope CIC website. By using the website, you agree to use it lawfully and responsibly.
About this website
The website provides information about Integrate Hope CIC, our programmes, activities and ways to contact us. Website information does not create an automatic entitlement to a service, place, referral outcome, funding, employment or other benefit.
Support information
Information on this website is not a substitute for professional medical, mental health, legal, safeguarding, financial or emergency advice. If someone is in immediate danger they should contact the appropriate emergency service.
Bookings, referrals and registrations
Submitting a form, referral or booking request does not guarantee acceptance or a place. We may need further information, assess eligibility or apply safeguarding requirements.
Acceptable use
You must not misuse the website, attempt unauthorised access, introduce malicious code, submit false or unlawful information, impersonate another person, or use the website in a way that infringes the rights or safety of others.
Intellectual property
Unless stated otherwise, website content belongs to Integrate Hope CIC or is used with permission. You may view and share links to our public pages for personal, community or non-commercial purposes. You must not reproduce, alter, sell or commercially exploit our protected content without permission.
External links
Our website may link to third-party websites for convenience. Integrate Hope CIC is not responsible for their content, availability, security or privacy practices.
Liability
Nothing in these terms excludes liability where it would be unlawful to do so. Subject to that, Integrate Hope CIC is not responsible for losses caused solely by reliance on general website information or events outside our reasonable control.
Governing law
These terms are governed by the laws of England and Wales.
Changes
We may update these terms when our website, services or legal requirements change.
3. Cookie Notice
Our website may use cookies. Cookies are small files stored on your device when you visit a website.
Essential cookies
Some cookies are necessary for the website to work. These may be used without consent where the law permits.
Non-essential cookies
Analytics or other non-essential cookies should not be activated until you have made a choice through the website cookie controls.
Third-party services
Features from third parties such as analytics tools or social media may set their own cookies.
Managing cookies
You can manage cookies through our website controls or your browser settings. Blocking essential cookies may affect website functionality.
Updates
We will update this notice if the cookies used on our website change.